We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange. Coach merchandise may be returned by mail or to a Coach store. All merchandise must be in new and unused condition.

Free Returns by Mail in 2 easy steps! Continental U.S. only.

1. Fill Out the return form included with your order and be sure to include the form in the return package.
2. For U.S. Returns to Coach.com, use the Prepaid UPS Return Label included with your order:
• Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
• Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/dropoff.
• Returns and exchanges will be processed within 3-5 business days of receipt.

Canada, APO/FPO Returns

• Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
  Return to:
  Coach Returns Department
  One Coach Way
  Jacksonville, FL 32218
• Customers are responsible for return shipping charges.

Returns to Stores

• Coach online purchases may be exchanged or returned to a Coach store.
• New, unused, merchandise may be exchanged or returned (for a refund in the original form of payment) at a Coach Full Price or Coach Outlet store with an original online invoice.
• Purchases made with PayPal or other 3rd party payment processers may be returned for a Coach Merchandise Card only.

To find a Coach store, please visit our online Store Locator.

Returns from a purchase using PayPal

• We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 30 days of purchase (see above for address).

• At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.

Monogramming and Cut-to-Size Belts

Personalized items may not be exchanged or returned.

Price Adjustments

Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Coach Retail Store or via Coach.com. The item and original receipt must accompany the request.

Coach reserves the right to modify its exchange and return policy.

The Coach brand stands for authenticity, innovation, and relevance. We grew organically from the product, always staying true to these key brand equities.

Started in 1941 as a family-run workshop in New York City, we were pioneers in the leather goods and accessories space, establishing ourselves as the original American house of leather during the second half of the 20th Century.

We went on to define “accessible luxury” for a generation. Beginning in North America, Coach delivered an alternative to traditional luxury. Then, we expanded beyond our home market, becoming the first American company in our category to bring international relevance to an American leather goods brand.

Today, Coach is available on five continents in over 1,000 directly-operated stores worldwide and many more in collaboration with our global wholesale and distributor partners.

Now, we’re building on our brand strengths with a vision:

“

TO BECOME THE
COMPANY THAT
DEFINES GLOBAL
MODERN LUXURY.

”

It’s an ambitious plan for our future—one that we are uniquely suited to—and an extraordinary opportunity to make luxury more meaningful, liberating, inviting, and approachable for those who desire more than status.

It’s a way to celebrate and honor individuality, blending our history and heritage with design and fashion relevance, to present a clear and compelling expression of the Coach Woman and the Coach Man across the brand and around the world.

As we look forward to celebrating our 75th anniversary, we remain incredibly proud of Coach: Our business, brand, culture, and people. And today, the Coach name is synonymous with effortless New York style, an integral part of the American luxury landscape and the lives of countless Coach customers around the world.

We remain inspired by our rich heritage, and we’re excited for the endless opportunities that lay ahead for Coach!

OUR BUSINESS

Coach is a leading New York design house of modern luxury accessories and lifestyle collections for women and men. Our product offerings include bags, small leather goods, footwear, ready-to-wear, outerwear, watches, weekend and travel accessories, scarves, sunwear, fragrance, jewelry, and related accessories.

We are a publicly-traded company listed on the New York Stock Exchange under the symbol COH, and Coach’s Hong Kong Depositary Receipts are traded on The Stock Exchange of Hong Kong Limited under the symbol 6388.

We employ 17,000 colleagues across both our Corporate offices and over 1,000 directly-owned and operated Coach Store locations worldwide.

Our Loyal & Involved Consumer
Coach consumers have a strong emotional connection with our brand. Part of our everyday mission is to cultivate consumer relationships by strengthening this emotional connection.

Multi-Channel Global Distribution Model
Coach products are available in image-enhancing locations globally wherever our consumer chooses to shop, including:

Innovation With A Customer-centric Focus
We listen to our customers through rigorous research and strong consumer orientation. We learn about them wherever Coach is sold around the world, and work to anticipate changing needs by keeping our product assortment fresh and compelling.